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The participant from Portugal has requested a withdrawal lower than two weeks just before distributing this complaint. Their cash hasn’t been acquired nevertheless. The player afterwards confirmed which the withdrawal was processed correctly, hence we marked this criticism as settled.
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It is necessary to note that some payment techniques will not be offered in specific countries. On top of that, gamers could possibly be required to provide additional documentation to confirm their identity and payment method.
The participant from Italy skilled a complex glitch. Immediately after putting a wager the session was not legitimate, however funds the player wager hasn't been returned. The player later on confirmed that his bet was productively returned, therefore we marked this complaint as resolved.
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The player from Brazil had been looking ahead to a withdrawal for less than two weeks. Regrettably, his payout hadn't been gained nonetheless. The Problems Team had advised him to attend a minimum of 14 times after requesting the withdrawal prior to publishing a criticism, as it absolutely was prevalent for withdrawals to choose a while to receive thoroughly processed.
The casino reserves the proper to shut or suspend any account that violates the terms and conditions or engages in fraudulent or criminal activity.
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